After you have been seen at our facility, we will submit two claims to your insurance company. The first will be from the emergency physician who cared for you and the second will be for the facility in which you were seen. The facility charge encompasses all of the ancillary care you received, including laboratory tests, x-rays, CT scans, cultures, etc.
After we submit the claims to your insurance carrier, you will receive an explanation of benefits (EOB) from your insurance company. This EOB will explain the charges from our facility with regard to the emergency care you received. The EOB may itemize your copay, deductible and co-insurance, as well as your payment responsibility.
At Express ER, we do not engage in the practice of balance billing. This means we do not bill above and beyond what your insurance company’s in-network allowable is for the service we provide. At Express ER, our goal is to provide quality, efficient, cost effective care in a comfortable, friendly environment.
After the EOB has been processed, and if there is an outstanding balance due, you will be issued an invoice. If you have any questions about your invoice, please do not hesitate to call our facility at the number listed.
Again, thank you for using our services and we value you as a patient. We look forward to serving you in the future.